RETURN POLICY

Each Forever Canadian product is made made to order with love and care, just for you. We create every item on demand to reduce waste and keep our production sustainable. 

Because of this, all sales are final, and we are unable to offer refunds or exchanges for purchases. Please take a moment to review our Size Guides before placing your order, to ensure you have selected the correct sizes.

Damaged or Defective Items

All items undergo quality control before they are shipped and precautions are taken to ensure they are packed securely for their journey to you. 

Please inspect your order upon receipt and contact us immediately, using the form below, if an item is defective, damaged or if you received the wrong item. Please also take detailed pictures of the issue, product, and packaging, which we will ask you for later by email.

All returns and/or replacements will be dealt with specifically on an individual case-by-case basis. For eligible cases, we will work to rectify the situation as soon as possible.

Time Frame to Report Issues

Please contact us, using the form below, within 7 days of receiving your order. Include your order number, list the item(s) and provide a detailed description of the issue(s).

Email Correspondence

Please ensure that emails from store@forever-canadian.ca are added to your safe senders list as we will follow up with you by email.

Return Shipping

Please do not return the physical items, or take any further steps until we provide you with instructions on how to proceed.

Happy shopping and thank you for supporting Forever Canadian!

Want to see where your order is right now?

To show your order status, we first need to find your order. It takes about a minute:

  1. Click the Show me my order button below.
  2. Heads up: the next screen says “Sign in” — no password needed. Enter the same email address where you received your order confirmation.
  3. We'll email you a 6-digit code. If it doesn't arrive, check your junk or spam folder.
  4. Enter the code on that same screen. You'll be brought straight back here.
  5. Your order status will appear.
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